At Itfae’y, we are committed to providing high-quality safety and protection products and systems, while ensuring a warranty that guarantees our customers confidence and reliability in all products and services provided.

Warranty scope

The warranty covers products and equipment supplied through the company against manufacturing defects or malfunctions resulting from defects in the product itself, in accordance with the company’s and manufacturer’s terms.

Warranty period

The warranty period varies depending on the type of product or supplied system, and it is specified to the customer at the time of purchase or within the contract or approved quotation.

What the warranty covers

The warranty includes, when applicable:

• Repair of faults resulting from manufacturing defects.
• Replacement of damaged parts when necessary.
• Technical support and technical evaluation of the product.

Cases not covered by the warranty

The warranty does not cover the following cases:

• Improper use or operation in a manner not in accordance with the instructions.
• Malfunctions resulting from installation or modification by unauthorized parties.
• Damage resulting from accidents, external factors, or negligence.
• Unauthorized maintenance or the use of non-original parts.

Warranty service request

To benefit from the warranty service, The customer must provide proof of purchase or a contract with the company. With a clear description of the issue, our specialized team will review the case and take the appropriate action.

General provisions

The company reserves the right to inspect the product before approving the warranty request. and to determine whether the case is covered under the warranty terms or not.